fREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS

We offer a range of premium silk-strip and mink-strip lashes. Our lashes are crafted with durability and comfort in mind, so they look natural and last longer than most other strip lashes.

With proper care, our strip lashes can be reused up to 25 times or more. We recommend storing them in their original case and handling them gently to maximize longevity.

Silk lashes are lightweight and have a glossy finish, giving them a natural yet voluminous look. Mink lashes are ultra-soft, more flexible, and provide a slightly fuller, more luxurious appearance. Both are lightweight and comfortable for all-day wear.

Product & Application

Here are the basic steps:

1. Carefully remove the lashes from the case and measure them against your eyelid.

2. Trim any excess for a custom fit.

3. Apply a thin line of lash adhesive along the band and wait a few seconds for it to become tacky.

4. Place the lash band close to your natural lash line and press gently.

For detailed application instructions, visit our “How to Apply False Eyelashes” page.

For silk lashes, light mascara can be applied to blend them with your natural lashes. However, we don’t recommend mascara on mink lashes, as it can damage their natural fibers. Instead, apply mascara to your natural lashes before putting on the mink strips.

Our lashes are water-resistant but not fully waterproof. While they can withstand a little moisture, avoid getting them wet for prolonged periods to maintain their shape and durability.

Gently remove any adhesive residue from the band with tweezers and wipe with a cotton swab and oil-free makeup remover. Store your lashes in their original case to keep them clean, dust-free, and protected from bending.

For more helpful tips and further instructions, visit our "How to Clean Your False Eyelashes" page.

Shipping & Returns

Orders are processed and shipped within 24 hours, with the exception of high volume seasonal days. Standard shipping usually takes 3-5 business days, depending on your location.

Yes, we ship internationally! Shipping rates and times vary depending on the destination country, which you can review at checkout.

For hygiene reasons, we cannot accept returns on used lashes. However, if your lashes arrive damaged or there’s an issue with your order, please contact us within 7 days, and we’ll make it right.

Once your order ships, you’ll receive an email with a tracking number. Use this number on our shipping carrier’s website to track your package in real time.

Contact & Support

You can reach our customer support team through our “Contact Us” page or by emailing info@lyssalashes.com. We typically respond within 24-48 hours.

Yes! Sign up for our newsletter to receive exclusive offers, new product updates, and discounts. We also occasionally offer seasonal promotions, which you can find on our homepage.

Yes, we love partnering with beauty enthusiasts! Email us at info@lyssalashes.com with your profile and media kit.

rewards program

Creating an account is easy! Click “Log in” located in the menu bar of our website. From there, click “Create an account” and fill in your details. Once you’re signed up, you’ll automatically join our rewards program.

CREATE AN ACCOUNT

Yes! New customers receive 50 points simply for creating an account.

You can earn points in several ways:

1. Purchase Products: Earn 5 points for every $1 spent on our products.

2. Subscribe to SMS: Subscribe to our SMS notifications and earn 50 points.

3.Write a Review: Share your feedback! Earn 20 points for leaving a review on any product.

There’s no limit! The more you shop, interact, and review, the more points you’ll earn.

When you’ve collected enough points, log in to your account, go to the “Rewards” section, and choose your preferred reward. Once selected, it will be added to your cart or available for your next purchase.

Our reward options include:

•1000 Points = a free silk lash of your choice

•1200 Points = a free mink lash of your choice

Points can be redeemed for any of the products listed on our site!

For every $1 you spend on our products, you’ll earn 5 points. Points are added to your account after your purchase is confirmed.

affiliate program

Joining is easy! Click the “Join Now” button on our Affiliate Program page to create your account. Once signed up, reach out to us on Instagram for further instructions.

Anyone who loves Lyssa Lashes and has a platform to share it with others! Our program is ideal for makeup enthusiasts, content creators, and MUAs. We only ask that our affiliates adhere to our brand guidelines and promote responsibly.

As a Lyssa Lashes affiliate, you’ll get:

• 30% off on all Lyssa Lashes products for personal use.

• A 10% discount code to share with your followers.

• 10% commission on every referral order made through your code.

Yes, your 30% affiliate discount applies to all products on our website.

Affiliates earn 10% commission on each referral order. You’ll earn this commission on any qualifying purchase made through your referral link or code.

No, you’ll earn commissions on all qualifying purchases made through your referral link, even if it’s for a product you didn’t specifically promote.

Your unique referral link and code allow us to track orders and apply commissions. You can view your earnings and order activity through your affiliate dashboard.

Commissions are paid on the first Monday of each month. We process payments via PayPal, so please ensure your PayPal account details are up to date in your affiliate dashboard.

No, there is no minimum to get paid. As long as your referral link continues to generate sales you will earn your commission on the first Monday of each month.

No! There are no contractual posting obligations, so you can share your affiliate code and link as often as you’d like. Post whenever it suits your schedule.

You’re free to share on social media, blogs, email newsletters, and more! Just make sure to follow any platform guidelines for promoting affiliate links.

Your affiliate dashboard includes linking tools, banners, and other resources to help you promote Lyssa Lashes effectively.

If you have any other questions, don’t hesitate to contact our support team. We’re here to help you succeed! 

info@lyssalashes.com

ADDITIONAL INFORMATION